How do I choose the right seeds for my climate?

Check the growing zone and climate guidance listed on each product page before choosing a variety, as germination and growth depend on your local climate, soil, and care conditions.

What is your return policy?

You may request a return within 14 days of receiving your order if an item arrives damaged, defective, or incorrect, and is unused and in its original packaging. Please note we cannot offer refunds based on germination rates or growing results, as these depend on factors outside our control.

How should I store seeds?

Store seeds in a cool, dry, dark place in an airtight container to help maintain germination rates until you're ready to plant.

Refund policy

Q: Do you ship internationally?

Yes, we ship to the United Kingdom, United States, Germany, France, Italy, Spain, and Australia, with free shipping on all orders.

Last Updated: August 2026

At Isle of Seeds, customer satisfaction is important to us. If you experience an issue with your order, we are here to help. Please read this Returns & Refund Policy carefully before making a purchase.

This policy applies to customers in the United Kingdom, the United States, Germany, France, Italy, Spain, and Australia.

1. Return Eligibility

You may request a return within 14 days of receiving your order if:

You received an incorrect item.
The item arrived damaged during transit.
The item is defective upon arrival.
The item is unused, unopened, and in its original condition and packaging.

Proof of purchase or your order number is required for all return requests.

2. Non-Returnable Items

Due to the nature of our products, we cannot accept returns or exchanges for:

Opened or used seed packets.
Products that have been planted, sown, or otherwise used.
Items damaged due to improper storage or handling after delivery.
Products returned without prior authorisation.
Gift cards or promotional items, where applicable.

3. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photographs of the product and its packaging.

After reviewing your request, we may offer a replacement, refund, store credit, or another appropriate resolution, as applicable.

4. How to Request a Return

Before returning any item, please contact our Customer Support team.

Email: support@isleofseeds.com

Please include:

Order number.
Full name.
Reason for the return.
Supporting photographs (if applicable).

Returns sent without prior approval may not be accepted.

5. Return Shipping

If the return is due to our error, including an incorrect, damaged, or defective item, we will provide return instructions and, where applicable, cover the reasonable return shipping costs.

For approved returns that are not the result of our error, the customer is responsible for return shipping costs unless otherwise required by applicable consumer protection laws.

We recommend using a tracked shipping service, as we cannot be responsible for returned items lost or damaged during return transit.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return is due to our error or as otherwise required by applicable law.

7. Exchanges

We only replace items that are received damaged, defective, or if an incorrect item has been supplied.

If you require an exchange, please contact us before returning the item so we can assist you with the process.

8. Seed Performance

Seed germination and plant growth depend on many factors beyond our control, including climate, soil conditions, storage, watering, cultivation methods, environmental conditions, and general plant care.

For this reason, we cannot offer refunds or replacements based solely on germination rates, plant performance, crop yield, or growing results unless required by applicable law.

9. Order Cancellations

Orders may only be cancelled before they have entered processing or been dispatched.

Once an order has been processed for shipment, it can no longer be cancelled. Please refer to our Cancellation Policy for additional information.

10. Your Consumer Rights

Nothing in this Returns & Refund Policy limits or excludes any statutory rights available to consumers under the applicable laws of the country or region in which you reside.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Isle of Seeds
CREATIVE FARMER LTD
128 City Road
London, EC1V 2NX
United Kingdom.