How do I choose the right seeds for my climate?

Check the growing zone and climate guidance listed on each product page before choosing a variety, as germination and growth depend on your local climate, soil, and care conditions.

What is your return policy?

You may request a return within 14 days of receiving your order if an item arrives damaged, defective, or incorrect, and is unused and in its original packaging. Please note we cannot offer refunds based on germination rates or growing results, as these depend on factors outside our control.

How should I store seeds?

Store seeds in a cool, dry, dark place in an airtight container to help maintain germination rates until you're ready to plant.

Privacy policy

Q: Do you ship internationally?

Yes, we ship to the United Kingdom, United States, Germany, France, Italy, Spain, and Australia, with free shipping on all orders.

Last Updated: August 2026

At Isle of Seeds, operated by CREATIVE FARMER LTD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, create an account, or place an order.

This Privacy Policy applies to customers in the United Kingdom, the United States, Germany, France, Italy, Spain, and Australia.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

1. Company Information

Isle of Seeds
Operated by CREATIVE FARMER LTD

128 City Road
London, EC1V 2NX
United Kingdom

Email: support@isleofseeds.com

Phone: +44 330 828 5978

2. Information We Collect

Depending on how you use our website, we may collect the following information.

Personal Information

Full name
Billing and shipping address
Email address
Telephone number
Payment information (processed securely by our payment providers)
Order history
Account login information (if applicable)

Technical Information

IP address
Browser type and version
Device information
Operating system
Website usage data
Pages visited
Referral source
Cookies and similar technologies

Communication Information

Customer service enquiries
Reviews and feedback
Marketing preferences
Messages submitted through our contact forms

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders.
Deliver products and provide customer support.
Process payments securely.
Communicate regarding your purchases.
Improve our website, products, and services.
Prevent fraud and maintain website security.
Comply with legal and regulatory obligations.
Send promotional communications where you have chosen to receive them.

4. Legal Basis for Processing

Where applicable, including under the UK GDPR, EU GDPR, and other applicable privacy laws, we process your personal information based on one or more of the following legal grounds:

Performance of a contract.
Your consent.
Compliance with legal obligations.
Our legitimate business interests, provided they do not override your rights and freedoms.

5. Sharing Your Information

We only share your personal information where necessary to operate our business and provide our services.

This may include:

Payment processing providers.
Shipping and delivery partners.
Website hosting providers.
IT and security service providers.
Analytics and marketing service providers.
Professional advisers where required.
Government authorities where required by law.

We do not sell or rent your personal information to third parties.

6. International Data Transfers

As an international online retailer, your personal information may be processed or transferred outside your country of residence where necessary to provide our services.

Where required by applicable law, appropriate safeguards will be implemented to protect your personal information during international transfers.

7. Data Security

We implement reasonable technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

Fulfil the purposes described in this Privacy Policy.
Comply with legal, tax, accounting, and regulatory obligations.
Resolve disputes.
Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymised where appropriate.

9. Cookies

Our website uses cookies and similar technologies to:

Ensure the website functions properly.
Remember your preferences.
Improve website performance.
Analyse visitor behaviour.
Deliver relevant marketing where permitted.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

Please refer to our Cookie Policy for additional information.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access your personal information.
Correct inaccurate or incomplete information.
Request deletion of your personal information.
Restrict or object to certain processing activities.
Withdraw consent where processing is based on consent.
Request a copy of your personal information in a portable format.
Lodge a complaint with your applicable data protection authority.

We will respond to valid requests in accordance with applicable law.

11. Marketing Communications

If you choose to receive marketing communications, we may send updates about new products, special offers, gardening tips, and other relevant information.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

12. Children's Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, policies, or content of external websites and encourage you to review their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or services.

The latest version will always be published on this page together with the updated revision date.

15. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Isle of Seeds
CREATIVE FARMER LTD
128 City Road
London, EC1V 2NX
United Kingdom