Shipping Policy

At Isle of Seeds, we are committed to delivering quality seeds safely and efficiently to customers across the United Kingdom, United States, Germany, France, Italy, and Spain. This Shipping Policy explains how orders are processed, shipped, and delivered.

Shipping Destinations

We currently ship to customers in:

  • United Kingdom

  • United States

  • Germany

  • France

  • Italy

  • Spain

If your country is not listed during checkout, we are currently unable to process deliveries to your location.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons, promotional events, or holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Estimated Delivery Times

Estimated delivery times begin after your order has been dispatched.

Destination Estimated Delivery Time
United Kingdom 3–7 Business Days
United States 7–15 Business Days
Germany 5–10 Business Days
France 5–10 Business Days
Italy 5–10 Business Days
Spain 5–10 Business Days

Delivery estimates are provided for guidance only and may vary due to customs processing, courier operations, weather conditions, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated during checkout based on your delivery destination and order details.

Any applicable shipping fees will be displayed before you complete your purchase.

From time to time, we may offer free shipping promotions. Any applicable promotional shipping offers will be clearly displayed on our website.

Order Tracking

Where tracking is available, you will receive a tracking number via email once your order has been shipped.

Please allow up to 48 hours for tracking information to become active after dispatch.

Customs, Duties and Taxes

International orders may be subject to customs inspections, import duties, taxes, or other government charges imposed by the destination country.

These charges are determined by local customs authorities and, unless otherwise stated at checkout, are the responsibility of the customer.

Customers are encouraged to review their country's import regulations before placing an order.

Agricultural Import Regulations

Seeds may be subject to agricultural import restrictions in certain countries or regions.

It is the customer's responsibility to ensure that the products ordered comply with local import laws and regulations before completing a purchase.

Isle of Seeds cannot be held responsible for delays, confiscations, destruction of goods, or additional charges resulting from customs or agricultural inspections.

Delayed Deliveries

Although we strive to meet all estimated delivery times, delays may occasionally occur due to:

  • Customs clearance procedures

  • Adverse weather conditions

  • Courier network disruptions

  • Public holidays

  • High shipping volumes

  • Other unforeseen circumstances

We appreciate your patience should any delays occur.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect address is provided, please contact us immediately at support@isleofseeds.com. While we will do our best to assist, we cannot guarantee changes once an order has entered processing or has been dispatched.

Additional shipping charges may apply if an order must be resent due to incorrect address information.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Please include:

  • Your order number

  • Photographs of any damaged items (if applicable)

  • A brief description of the issue

We will work with the shipping carrier to investigate and provide an appropriate resolution where possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Isle of Seeds
CREATIVE FARMER LTD
128 City Road
London, EC1V 2NX
United Kingdom

Email: support@isleofseeds.com

Phone: +44 330 828 5978