Returns & Refunds Policy

At Isle of Seeds, customer satisfaction is important to us. If you experience an issue with your order, we are here to help. Please read this Returns & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 14 days of receiving your order if:

  • You received an incorrect item.

  • The item arrived damaged during transit.

  • The item is defective upon arrival.

  • The item is unused, unopened, and in its original condition and packaging.

To be eligible for a return, proof of purchase is required.

2. Non-Returnable Items

Due to the nature of our products, we cannot accept returns or exchanges for:

  • Opened or used seed packets.

  • Products that have been planted, sown, or otherwise used.

  • Items damaged due to improper storage or handling after delivery.

  • Products returned without prior authorisation.

  • Gift cards or promotional items, where applicable.

3. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and packaging.

Once reviewed, we may offer a replacement, refund, or another appropriate resolution at our discretion.

4. How to Request a Return

To request a return, please contact our customer support team before sending any items back.

Email: support@isleofseeds.com

Please include:

  • Order number

  • Full name

  • Reason for the return

  • Supporting photographs (if applicable)

Returns sent without prior approval may not be accepted.

5. Return Shipping

If the return is due to our error, such as an incorrect, damaged, or defective item, we will provide instructions regarding the return and, where applicable, cover the reasonable return shipping costs.

For approved returns due to reasons other than our error, the customer is responsible for the return shipping costs unless otherwise required by applicable consumer protection laws.

We recommend using a tracked shipping service, as we cannot be responsible for returned items lost in transit.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return is due to our error or as otherwise required by applicable law.

7. Exchanges

We only replace items if they are received damaged, defective, or if an incorrect item has been supplied.

If you require an exchange, please contact us before returning the item.

8. Seed Performance

Seed germination and plant growth depend on many factors beyond our control, including climate, soil conditions, storage, watering, cultivation methods, pests, and environmental conditions.

For this reason, we cannot offer refunds or replacements based solely on germination rates, plant performance, crop yield, or growing results unless required by applicable law.

9. Order Cancellations

Orders may only be cancelled before they have entered processing or have been dispatched.

Once an order has been processed for shipment, it can no longer be cancelled. Please refer to our Cancellation Policy for further information.

10. Your Consumer Rights

Nothing in this Returns & Refund Policy limits or excludes any statutory rights available to consumers under the applicable laws of the country in which you reside.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Isle of Seeds
CREATIVE FARMER LTD
128 City Road
London, EC1V 2NX
United Kingdom

Email: support@isleofseeds.com

Phone: +44 330 828 5978